Yes we do! Check out our in-house Jewelry Cafe at Cheras and Retail Store at Publika. Click here for the locations.

Unless otherwise stated, if a sale is available online, it will be for online purchase only and not available in our Retail Store.

Most of our pieces are available in our Retail Store but not all collections are available at all times in all locations. We have some collections that just available in-store only.

All our jewelry is exclusively designed and made in Korea. Our jewelry pieces have been lovingly crafted and many of the components are put together by hand. 

Most of the jewelry on Aurelia Atelier is costume jewelry, unless stated otherwise. Jewelry is made of materials that are less valuable than fine jewelry, and usually feature cubic zirconia stones rather than precious gems. Our metal pieces are usually nickel free, titanium, 92.5 silver sterling, stainless steel, and gold plated unless stated otherwise.

Exact materials are listed on their product description page.

Yes. All our jewelry are hypoallergenic. It's Non-allergenic, Lead free and Nickel free. It's suitable for sensitive skin.

All our jewelry are Lead free and Nickel free.

Yes , We can customise it into clip on earrings! These are resin clip on earrings. It is super lightweight and comfortable to wear all day. No pain at all!

No, for eco-friendly shipping, we combine all jewelry items into one box to reduce packaging. If you need a gift box, you can select Gift Wrapping or a Hard Cover Box, and we'll individually wrap each item in its own box.

1. Add to cart

2. Checkout

3. Fill in your "Contact Information" with email

4. Fill in your shipping address

5. Choose shipping method

6. Choose payment method

7. Fill in your billing address (if different billing address)

8. Complete order

You can make payment via iPay88, GrabPay, Funds Transfer | Cash Deposit, Atome PayLater or Paypal.

For iPay88 accept Credit Card, Debit Card, Internet Banking and eWallet (TnG, MAE, Shopee Pay, Boost and so on)
For Funds Transfer | Cash Deposit, you can pay via online manually or ATM/Cash Deposit.

For Paypal, International Order.

No cancellation is allowed after an order has been placed.

RM8 to West Malaysia | RM12 to East Malaysia

Free shipping to West Malaysia when purchase over RM120
Free shipping to East Malaysia when purchase over RM150

For International Shipping, please refer here.

Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.

If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.

At Aurelia Atelier our shipment sent out from Monday – Friday.

2 - 3 working days to West Malaysia
5 - 7 working days to East Malaysia


For International Shipping, please refer here.

Yes, same day delivery is available in selected postcodes and only from Jewelry Cafe @ Cheras. Place your order before 11am for same day delivery and choose "Pick up at Jewelry Cafe @ Cheras".

Inform us via Email / Whatsapp / IG / FB with your order id and we will prepare it. You can assign rider to pick up your order once it's ready.

For International Shipping, please refer here.

Tracking numbers are automatically sent as soon as courier service pick up the package. Please check your junk folder if you do not receive one 72 hours after placing your order.

If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at hello@aureliaatelier.com / IG / FB with your name and order number, and we will look into it for you.

At Aurelia Atelier, shipments are dispatched from Monday to Friday. International delivery typically takes 7 to 14 working days to arrive. Please note that there may be delays due to customs processing.

If we are unable to meet the estimated delivery date, we will not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from the delay.

You are responsible for customs clearance, as well as any applicable duty fees, taxes, or related charges associated with your package.

Your country may impose duties, taxes, or surcharges as your order passes through customs, in addition to handling or storage fees charged by the courier (if applicable). All charges on the parcel must be paid and borne by the recipient. If required by local authorities, the courier may contact you to provide official documents, such as tax invoices or proof of payment, to facilitate customs clearance.

If the parcel is returned to the sender after multiple delivery attempts, it may take an additional 14-30 working days to be processed and returned to us. We will reship the parcel, but you will be required to pay the shipping fee again.

Please note that no refund will be issued in such cases, especially if the return is due to an incomplete address. Kindly ensure your address is correct and complete before placing your order.

If the recipient refuses to accept the package, it will be disposed of, and no refund will be issued. This includes cases where the refusal is due to an unwillingness to pay the applicable duty fee, taxes, or related fees associated with the package.

We apologies if the item you received is unsatisfactory product such as defective or wrong item. We will accept returns within 7 days period. 

Please contact our Customer Service within 7 days upon from the day you received your order and we will be happy to assist!

You are responsible for the shipping cost of the returned item(s) except for defective / wrong item and tracking number has to inform to our Customer Service.

We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones. If not, fees might be charged based on the material within 12 months.

Please contact us via Email / IG / FB with the product photo. We cannot guarantee that we will be able to repair your item.

This warranty does NOT COVER damage caused by neglect, accident, alteration, storage of item or other factors not due to defects in the workmanship or materials. Damage such as broken part and split earrings post are NOT COVERED.

Yes, you can drop your repair product at our store. You can come back to pick up once it's ready.

Please allow 7-10 working days from the date the product is received at our studio for your repair to be completed.

The cost of the return parcel & re-delivery will be borne by the you. 

Due to the delicate nature of pearls, pearl items are not covered under our warranty. However, if the chain or clasp is repairable, we’ll gladly do our best to fix it. Please handle pearl pieces with extra care to preserve their natural luster.

1. Redeem the selected product from the rewards program.
2. Once redeemed, a CODE will be displayed along with its expiry date, and the points will be deducted.
3. Copy the code and click Apply Now.
4. You will be directed to the product page. Add the item to your cart and paste the code into the discount code/gift card field.
5. Complete your purchase and enjoy your reward!

Yes, your points will expire after 1 year.

Yes, your code will expire 30 days after redemption. Please use it within this period.