MALAYSIA
At Aurelia Atelier our shipment sent out from Monday - Friday by using DHL eCommerce Asia. Order will be process on the next day and customer will be received the order within 1-3 working days (West Malaysia) / 5-7 working days (East Malaysia) / 7-14 working days (International)
When we processed your order - you will have received shipping confirmation email from Aurelia Atelier containing a DHL eCommerce Asia consignment note number.
You can track at https://ecommerceportal.dhl.com/track/
or
Ring DHL eCommerce Asia on +603 2779 2300 and provide them your consignment note number - they will then tell you the status of your shipment.
INTERNATIONAL
Shipment sent out from Monday - Friday using Aramex / SF Express
International delivery typically takes 7 to 14 working days to arrive. Please note that there may be delays due to customs processing.
PLEASE NOTE:
- If we are unable to meet the estimated delivery date, we will not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from the delay.
- You are responsible for customs clearance, as well as any applicable duty fees, taxes, or related charges associated with your package.
- Your country may impose duties, taxes, or surcharges as your order passes through customs, in addition to handling or storage fees charged by the courier (if applicable). All charges on the parcel must be paid and borne by the recipient. If required by local authorities, the courier may contact you to provide official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
- Please note that gifts are subject to standard import procedures in each destination country and may be taxable if the value exceeds the local threshold.
